Learner Support Services

Learner support services are a big part of what CALPs offer in their community. Every day, CALP staff help community members navigate day-to-day challenges. The CALP Policy Manual (p. 9) describes learner support services as “…a range of activities that grant recipients coordinate to support the learning and/or life journey of adult learners.” Some of the activities included in these supports are things like:

• Coaching and mentoring on how to access and use information
• Providing assistance with forms
• Providing knowledgeable referrals to other organizations or agencies
• Exam invigilation
• Providing assistance with job searches and/or resume support

Tracking learner support services plays an important role in showing how your organization supports your community.